RETURNS & REFUNDS POLICY

Last Updated: September 19, 2026

At The Raz Co., we want you to love your purchase. Because we offer a variety of fashion, jewelry, lifestyle, clothing, home, and custom specialty products, we have established the following return requirements to keep the process fair and consistent for everyone.

14-Day Return Window

Customers must contact The Raz Co. via email within 14 calendar days of receiving their order to request a return.

Requests made after the 14-day return period will not be accepted. No exceptions.

Contacting us within 14 days does not automatically guarantee a refund. The item must also meet all of the return requirements below.

Return Requirements

To be eligible for a return, an item must:

• Be unworn and unused
• Be in its original, resalable condition
• Have all original tags and labels attached
• Include original packaging when applicable
• Not show signs of wear, damage, washing, alteration, stains, odors, or other use
• Be the same item originally purchased from The Raz Co.

Photos are required for all return requests.

Before a return is authorized, customers must provide clear photographs of the item showing its overall condition, tags, packaging, and any issue or defect being reported.

The Raz Co. reserves the right to decline a return request if the required photographs are not provided.

Return Authorization

Do not send an item back without receiving return instructions from The Raz Co. first.

After reviewing the return request and photographs, we will determine whether the item qualifies for a return and provide return instructions if approved.

*WE DO NOT ISSUE REFUNDS OR RETURNS ON CUSTOM PRINTED ORDERS* 

Return Shipping

Unless the item arrived damaged, defective, or was sent incorrectly, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable.

Customers are responsible for ensuring that returned merchandise is properly packaged and protected during shipment. We strongly recommend using a shipping method that provides tracking. We are not responsible for any lost items that are shipped back without a tracking number.

Inspection & Refunds

Once the returned item is received, The Raz Co. will inspect the merchandise to confirm that it meets the return requirements.

A refund will not be issued until the returned item has been received and inspected.

If the item passes inspection, the approved refund will be issued to the original payment method.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.

If an item is returned in a condition that does not meet our return requirements, the return may be rejected and the item may be returned to the customer.

Exchanges

We do not issue direct exchanges for different sizes, colors, styles, or products.

If you need a different size, color, or item, you may return the original item if it qualifies under this policy and place a new order for the desired item.

Damaged, Defective, or Incorrect Items

If you receive an item that appears damaged, defective, or different from what you ordered, contact us as soon as possible and provide photographs of the item and packaging.

Do not discard the item or packaging until we have had an opportunity to review the issue.

We will review the circumstances and determine the appropriate resolution.

Final Sale & Non-Returnable Items

Certain products may be designated as final sale or otherwise non-returnable on their product page.

Products that are personalized, customized, used, worn, altered, or otherwise identified as non-returnable are not eligible for return unless required by applicable law.

Important

The Raz Co. reserves the right to refuse returns that do not meet the requirements outlined in this policy.

Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.

Questions about a return?
Contact us at support@therazco.com.