SHIPPING POLICY

Last Updated: September 19, 2026

Welcome to The Raz Co.!

We currently ship orders to the contiguous 48 United States only.

Where We Ship

At this time, The Raz Co. does not ship to:

• Alaska
• Hawaii
• U.S. territories
• APO/FPO military addresses
• Other locations that are unavailable through our shipping providers

We are keeping our shipping area limited so we can provide a more consistent customer experience and avoid delivery complications associated with locations that may have different shipping requirements.

Order Processing

Orders are processed after payment has been successfully received.

Processing and delivery times may vary depending on the product, warehouse location, shipping method, supplier processing time, and carrier.

Some products may ship from domestic U.S. fulfillment locations, while others may ship from international fulfillment locations.

Delivery Times

Estimated delivery times are provided as a general guide and may vary by product.

For products shipped through our fulfillment partners, estimated delivery times may be affected by:

• Carrier delays
• Weather
• Holidays
• High-volume shopping periods
• Customs or transportation issues
• Incorrect or incomplete shipping information
• Other circumstances outside our control

Estimated delivery dates are not guaranteed delivery dates unless specifically stated otherwise.

Shipping Guarantee

Where applicable, orders fulfilled through our supplier's shipping guarantee may qualify for a shipping refund if the order exceeds the supplier's applicable guaranteed delivery period.

Shipping guarantees are subject to the terms and conditions of the applicable fulfillment provider.

A shipping guarantee may not apply when delays result from circumstances such as an incorrect address, an unclaimed package, inability to contact the recipient, carrier-related delivery issues, natural disasters, strikes, or other circumstances excluded by the fulfillment provider.

Tracking

When tracking information is available, it will be provided to the customer.

Please allow time for tracking information to update after the package has been shipped.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

The Raz Co. is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Delivered Packages

Once a carrier confirms that an order has been delivered to the shipping address provided at checkout, The Raz Co. is not automatically responsible for packages that are subsequently lost or stolen.

If you believe your package is missing, please contact the carrier first and contact us with your order information so we can assist where possible.

Multiple Products / Multiple Shipments

If an order contains products that are fulfilled from different locations, items may arrive in separate packages and at different times.

You may receive more than one tracking number for a single order.

Shipping Costs

Shipping charges, when applicable, will be displayed during checkout before the order is completed.

Custom & Personalized Orders

Any personalized or custom orders take longer to ship as they have to be processed and can take up to 4-6 weeks to deliver depending on the product(s) ordered. Once a custom order is placed, you will receive updates as the order is being processed, and sent the tracking number once the item is completed and shipped.

Questions

For shipping questions, contact us at: support@therazco.com